Effective Date 01/21/2017
References to "you" mean you as a User and/or as a Pro, as the case may be. References to Home Labor Pros LLC (HLP) also include HLP service providers and partners, to the extent that such service providers are collecting, using or disclosing information for or on behalf of HLP.
Collection of Information
Information You Provide
Information You Submit. As a User, you can visit and browse the Properties without opening an account and entering personal information. You will need to open an account if you would like to get a quote for home services or if you are a Pro. When using the Services, whether as a User or as a Pro, you may elect to provide information about yourself, such as name, address, telephone number, email address, payment details and information about your use of the Services or your experiences with HLP, Pros, or Users. You may provide this information, for example, when you create an account, post User Submissions, request or purchase products or services, communicate with us, a Pro, or a User, subscribe to our email programs, “Like” us on Facebook or otherwise connect us to your social networks, or complete other forms. If you are a Pro, you may provide additional information about yourself or your company, including for example, when you provide details to complete your account, respond to service requests, and provide information for background/reference checks.
In connection with the Services, you may also elect to provide reviews, comments, feedback, notes, photos, videos, know-how, techniques, or other information relating to you, your project, your household, your business, your real or personal property or otherwise.
Information We Collect Automatically
At any time, you may adjust your browser settings to delete existing cookies (and the data that web beacons add to the cookie), or refuse new cookies, according to the method permitted by your browser. If you choose to delete cookies, you will need to log in again on your next visit to the Properties and re-enter any preferences you have set. If you choose to disable cookies, you may not be able to access or use some portions and features of the Services and may not get the best experience possible.
Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and other properties that you do not wish such operators to track certain online activities. Our Services do not support Do Not Track requests at this time.
Log Usage Data. Our servers automatically record usage log data created when you use the Services. Usage log data may include information such as your IP address, browser type, operating system, referring web page, visited web pages, location, mobile carrier, computer or mobile device type, search terms and cookie information.
Location Data. If you provide location information during the account registration process or at any other time via your account settings, or if location information is included as part of the information we collect (for example, your IP address may provide an approximate geo-location), we may store that information in connection with your account. If you are using mobile Services, we may collect location data directly from your mobile device if your device allows us to do so. Your mobile device manufacturer or mobile service provider may provide you with choices about how and whether location data is shared with us.
Other Information We Collect
Telephone Calls. When you call us, when we call you, or when we forward calls between Users and Pros, we may monitor and/or record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls.
Email and Mobile Content Programs. You can choose to receive promotional emails from us. Like most e-commerce sites, we include software code in our emails to monitor whether and when you opened the email, whether you have clicked on the images and/or links in the email, and whether your computer or mobile device is capable of receiving HTML-based email. You may also choose to access our content through a mobile application and to receive text messages on your mobile device. You may opt out from email and mobile programs as described below under "Opting Out.”
Information Collected by Third Parties
Offline Activity. HLP and Pros may collect text, photos, videos, measurements, comments, reviews, feedback, notes, ideas, know-how, techniques, data or information of any nature whatsoever relating to you, your household, your real or personal property or otherwise, in connection with the Services provided by HLP or the services provided by Pros.
Information We Obtain From Third Parties
We may obtain information about you from third parties and use it to provide a customized experience, to offer products or services that might be of interest to you, to supplement or correct information that you have provided to us, and generally to improve our Services.
We collect non-personal, statistical information about the use of the Services, such as how many visitors visit a specific page, how long they stay, and which links they click on. We may also group and de-personalize information into aggregate visitor data in order to describe and analyze Services usage.
Any information we collect from you may be used in the following ways:
To provide the Services;
To improve the Services (for example, to personalize your experience to make it smoother and more relevant to you, and to improve the content and design of the Properties;
To process transactions, to provide and improve customer service, and to otherwise manage our customer relationships;
To connect Users with Pros and other companies that receive or help us meet service requests;
To connect Pros with Users, to help Pros select with whom they choose to work and to provide Pros with more opportunities to receive service requests that might be of interest to them;
To provide you with information about products and services from HLP and our partners that may be of interest to you, and to optimize our and our partners’ marketing campaigns;
To provide you with complementary product and services that may be of interest to you, including discounts and other benefits from our partners;
To administer contests, promotions or sweepstakes;
To prevent fraud and abuse, to comply with applicable laws and legal process, to address technical and security issues, to comply with applicable laws and legal process, and to otherwise protect Users, Pros, and our business;
To develop and deliver our advertising, products and services and analyze their effectiveness; and
To perform other functions described at the time the information is collected.
Disclosure of Information
We may share your information when you consent or direct HLP to do so. For example, if a User seeks a Pro through the Services, we may provide User information to the Pro and Pro information to the User. The method of consent will be appropriate for the type of personal information involved and the purposes for which it is collected, used or disclosed. Depending on the circumstances, consent may be express (i.e., you specifically agree either verbally, in writing or electronically) or implied.
Please note that, when you submit a request for products or services, you are requesting to be (and you expressly consent to be) contacted by HLP, companies that receive your service request, and Pros, as the case may be. You consent to be contacted by these parties by telephone, email, mail, text (SMS) messaging, fax, or other reasonable means at any of the residential, cell or fax phone numbers or addresses you provide, even if they are listed on a national "do not call" or “do not contact” list. You agree that these communications may include pre recorded, artificially voiced or autodialed telemarketing messages, and that they may be monitored and recorded for quality assurance and other reasons. You agree that these parties may contact you for the purposes of providing the products or services you have requested, marketing, addressing complaints, billing or other account-related matters, or other purposes reasonably related to the services you have requested. Your consent to receive marketing communications is not required as a condition of purchasing any goods or services.
We contract with other companies to provide services on our behalf. For example, we may use third-party service providers to process payments, host the Properties, provide call center or other customer service, send out information or offers, serve or manage ads, and analyze Services data. Some of these companies collect and store information for us as part of their services, or we may provide them with the elements of your personally identifiable information that they need to deliver their services. These companies are prohibited from using personally identifiable information for any other purpose and will have access only as necessary to perform the applicable services for us.
Other Partner Programs
From time to time, we may partner with third parties to offer discounts, rewards or other programs or promotions. We may disclose the personal information of the participants in the programs to those business partners. For example, if a discount is offered through a link between their website and our website, we may disclose information about our Users that visit their website or their users who visit our website. We will disclose your personal information to those business partners when you consent to that disclosure, including consent implied by your agreement to the applicable program rules.
We may share a Pro’s business name, owner/proprietor name, business contact information and other information with third parties.
Compliance with Laws and Policies; Protection of Rights
We may decide to sell, buy, merge or reorganize our own or other businesses, conduct a securities offering, or do a joint venture or other strategic transaction. We could also be involved in a bankruptcy, liquidation, dissolution or similar transaction. Any such transaction may involve disclosing personal and other information. We would seek protections of confidentiality and restricted use for all information disclosed. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
We may share aggregated, non-personal data with service providers, advertisers or existing or potential business partners.
Opting Out; Editing Your Personal Information
You may unsubscribe at any time from our email programs by clicking on the unsubscribe link included at the bottom of every email message or by sending a request to firstname.lastname@example.org. We reserve the right to send you service announcements (such as notifications about site outages) or administrative messages, without offering you the opportunity to opt out of receiving them. In addition, because we must communicate with you about service requests that you have submitted (or received, if you are a Pro), you cannot opt out of receiving emails relating to those requests.
You may opt out at any time from receiving direct-mail promotional correspondence by sending a request to email@example.com
You may opt out of a specific mobile messaging campaign by texting “stop”. Text "stop all" to opt out of all mobile messaging.
California Privacy Rights
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties' direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year.
The security of your personal information is important to us. We maintain industry-standard physical, electronic, and procedural safeguards, such as firewalls and encryption technology, to protect against the loss, misuse, and alteration of the information under our control. For example, when you enter sensitive information (such as a credit card number) on the Properties, we encrypt the transmission of that information using secure socket layer (SSL) technology. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the protection of any information shared with us.
If you create an account, you may be asked to choose a password to protect your account and account information. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.
The Services are not directed to children under 13, and we do not knowingly collect or store any personally identifiable information about persons under the age of 13. If we learn that we have collected personally identifiable information of a child under 13, we will make commercially reasonable efforts to delete such information from our files. If you are under the age of 13, please do not submit any personal information through the Properties.
Governing Law; Visitors Residing Outside the United States